Legal Information
Payments & Refunds
Updated: 7 September 2026
Price and payment method
The exact price, currency, included work and payment method are confirmed in writing before work begins. The contact form does not take payment or automatically create a contract.
Withdrawal and refunds
Withdrawal before work starts
A valid withdrawal before work begins is refunded under applicable law and the written offer.
Performance has started
If early performance was expressly requested, a proportionate amount may be due for work already completed.
Platform decision
A refusal by the platform does not by itself prove non-performance or create an automatic right to a full refund.
14-day right of withdrawal
A consumer under a distance contract generally has 14 days to withdraw. If the consumer expressly asks for the service to begin during that period, a proportionate amount for completed work may be due upon later withdrawal. For a fully performed service, the right may be lost only when the legal requirements for prior express consent and acknowledgement are met.
Refund timeline
The amount due is returned within 14 days of the day we receive the withdrawal notice, using the same payment method you paid with unless we expressly agree otherwise. The refund carries no fee for you. If your bank or payment provider adds its own posting time, that runs after our instruction.
How to withdraw
An unambiguous written statement to support@unbansolutions.com is enough: your name, the email you wrote from and which service you are withdrawing from. No particular form is required and no reason is needed. We confirm receipt in writing. Keep that confirmation.
For a withdrawal or payment dispute, email support@unbansolutions.com. If we disagree, you may also turn to the Bulgarian Consumer Protection Commission. Mandatory consumer rights always prevail over a conflicting contractual term.